Refund Policy

Refund Policy

Effective Date: 08/08/2026

At Eichholzta Trading Academy, we want you to feel confident when purchasing our educational courses and mentoring services. This Refund Policy explains when refunds are available and how refund requests are handled for our courses, resource library, and one-on-one mentoring sessions.

By purchasing any of our Services, you acknowledge that you have read and agree to this Refund Policy.

1. Foundational Course & Resource Library

Our educational courses and digital resources become available immediately after purchase. Because of the instant access to digital content, refunds are offered only under the conditions below:

  • Within [7/14] days of purchase, you may request a full refund provided you have not accessed or completed a substantial portion of the course or digital resources.
  • After [7/14] days, or once a significant portion of the course content has been accessed or completed, the purchase becomes final and is no longer eligible for a refund.
  • Resource Library Subscriptions may be cancelled at any time to prevent future billing. However, cancellation does not refund the current subscription period already paid for. Access will continue until the end of the active billing period.

2. 1-on-1 Mentoring Sessions

Mentoring sessions are booked individually and billed by the hour. The following cancellation and refund rules apply:

  • Cancellation more than [24/48] hours before the scheduled session: You are eligible for either a full refund or a free rescheduling of your session.
  • Cancellation less than [24/48] hours before the session: The session is generally non-refundable. However, in genuine emergencies, we may offer a rescheduled session at our discretion.
  • No-Shows: If you fail to attend a scheduled mentoring session without prior notice, the session will be considered completed and no refund will be issued.
  • If We Cancel: If Eichholzta Trading Academy must cancel or reschedule a mentoring session, you will be offered either a full refund or a replacement session at no additional cost.

3. Non-Refundable Purchases

The following purchases are not eligible for refunds:

  • Courses or educational content that have already been substantially accessed or completed.
  • Late cancellations or missed mentoring sessions as described above.
  • Subscription periods that have already been billed.
  • Requests based on dissatisfaction with personal trading performance, market results, or investment outcomes, as our Services are strictly educational and do not provide financial advice or guaranteed results.

4. How to Request a Refund

To request a refund, please contact us at [Insert Contact Email] and include the following information:

  • Your full name.
  • The email address used when making the purchase or booking.
  • The name of the course, resource, subscription, or mentoring session.
  • A brief explanation of your refund request (optional but helpful).

We aim to review all refund requests and respond within [2–3] business days.

5. Refund Processing Time

Once your refund request has been approved, the refund will be returned to your original payment method.

Depending on your bank, card issuer, or payment provider, it typically takes [5–10] business days for the refunded amount to appear in your account.

6. Questions About This Policy

We understand that every situation is different. If your circumstances are not covered by this Refund Policy or if you have any questions regarding refunds or cancellations, please contact us. We will review your request fairly and do our best to provide a reasonable solution.

Eichholzta Trading Academy

Email: hello@eichholzta.com